Client Launch and Operational Support Specialist

1 week ago


Fairport Harbor, Ohio, United States TES Staffing Full time
Job OverviewTES Staffing is excited to partner with a forward-thinking commercial insurance company in Fairport, NY. This company has a national presence and is seeking a skilled Client Launch Specialist to provide operational support to internal teams, carriers, and partners. As a Client Launch Specialist, you will be responsible for the timely and accurate set-up of client accounts, maintaining a high-level knowledge of the services supported by our business, and ensuring timely and accurate problem resolution to create an exceptional client experience.

Key Responsibilities:
  • Set up new Workers' Compensation and Disability policies, utilizing data entry skills and an incredible training program to learn the insurance industry
  • Utilize multiple computer software applications, including SalesForce, Epic, Zendesk, Agency Dashboard, and Docusign, in conjunction with carrier and bureau websites
  • Timely and accurately address assigned tickets in ZenDesk, providing excellent customer service
  • Place outbound calls and assist with inbound calls as needed, maintaining accurate records of internal and external communication
  • Provide necessary documentation to state and federal insurance agencies, as well as our insurance partners
  • Stay up-to-date on changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments
Requirements:
  • 1+ years of experience in a customer service environment
  • Detail-oriented and high level of accuracy
  • Self-motivated and self-starter with a positive attitude and a desire to contribute to a growing, energetic work environment
  • Strong organizational skills and ability to prioritize workflow
  • Ability to multitask and successfully operate in a high-volume team environment
About TES StaffingTES Staffing is a regional staffing and HR services company, working with Western NY's top companies to offer a wide variety of choices for job seekers. We will work with you to identify your strengths and match you with the right job opening. We look forward to working with you and helping you create your future together.

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