Financial Services Associate

4 days ago


Phoenix, Arizona, United States Charles Schwab Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Advisor Support Associate. In this role, you will be responsible for providing exceptional service to our advisors, assisting with a mix of inbound and outbound calls related to common topics such as new accounts, transaction status, money movement, transfer of account, retirement services, and various other essential account maintenance components.

Key Responsibilities
  • Assist advisors with a range of inquiries and issues, providing timely and accurate solutions
  • Build trust and inspire confidence through exceptional service, one interaction at a time
  • Work in a fast-paced, dynamic service center environment, managing multiple priorities and deadlines
  • Develop a strong understanding of our business and the financial services industry, staying up-to-date on industry trends and developments
Requirements
  • Minimum 1 year customer service/relationship building experience (internships and collegiate activities will be considered)
  • Bachelor's degree or equivalent work experience
  • Excellent operational and organizational skills, with the ability to manage transactional work, self-direct, and quickly develop an understanding of our business and the financial services industry
  • Strong interpersonal, verbal, and written communication skills, with a desire to work in an inbound phone environment
  • Aptitude and passion for working with technology and influencing our advisors in becoming a digital practice
  • Ability to work in a fast-paced, high-volume organization that remains committed to a secure and client-focused experience
  • Team orientation, enthusiasm, professionalism, and strong work ethic
  • Series 7 & 63/66 licenses are not required, but you will have the opportunity to enroll in our self-study program after your first 90 days of employment
What We Offer
  • A competitive salary range and bonus or incentive opportunities
  • A comprehensive benefits package, including 401(k) with company match, employee stock purchase plan, paid time off, and tuition reimbursement
  • A supportive and collaborative work environment, with opportunities for professional development and growth


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