Retail Associate

6 days ago


Oshkosh, Wisconsin, United States Festival Foods Full time
Customer Service Representative

Festival Foods is seeking a Customer Service Representative to join our team. As a key member of our retail and grocery store team, you will be responsible for providing outstanding service to our guests (customers). Your primary focus will be on ensuring every shopper leaves ready to return again. You will handle each interaction with professionalism and care, making a positive impact every day.

The ideal candidate will possess excellent customer service skills, the ability to process information and merchandise transactions, and strong communication skills. You should also have the physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures throughout the store, and perform all functions as set forth above.

We offer a flexible work schedule, including mornings, afternoons, evenings, weekends, and holidays based on your availability. Our associates enjoy an industry-leading 15% off their grocery purchases, weekly pay, premium pay on Sundays and select holidays, two-week advanced scheduling, vision and dental insurance, and a fitness reimbursement program. Join us in creating positive shopping experiences for our guests

Key Responsibilities:
  • Engage with Guests: Engage in friendly conversations, make eye contact, and ensure every guest feels welcome and valued.
  • Efficient Transactions: Scan grocery items, process sales efficiently, and handle monetary transactions with care.
  • Bagging with Care: As needed, bag items thoughtfully to ensure products reach their destination in the condition they left our store.
  • Maintain Order: Keep your register station neat and well-stocked with necessary supplies.
  • Communication: Relay guest requests to the Guest Services leadership team as needed to ensure guest satisfaction.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We believe that diversity and inclusion among our teammates, products, and community strengthen our ability to serve our guests. Estimated salary $35,000 - $40,000 per year.


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