Shift Manager

2 days ago

Gulf Breeze, Florida, United States McDonald's Full time
Job Title:
Restaurant Operations Leader

Job Description:

At McDonald's, our purpose is to serve feel-good moments for everyone, every time, everywhere. A Restaurant Operations Leader directly reports to their General Manager and is responsible for ensuring the restaurant meets our standards for excellence in safety, quality, friendly, and fast.

This leader is responsible for restaurant performance by leading crew teams to provide an outstanding guest experience. Therefore, a Restaurant Operations Leader must take measures to ensure all safety, security, quality, and cleanliness are met throughout their shifts.

The Restaurant Operations Leader also empowers their teams to produce results with an emphasis on a 'we care' culture. This means helping the team follow our culture, set goals, following up on their progress, and providing coaching and direction to improve their results and achieve their goals.

The Restaurant Operations Leader must be able to thrive in a fast-paced environment while handling all manner of issues that develop.


Key Responsibilities:
Lead the experience: Handle and oversee crew schedules
Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald's standards
Take action first: Take measures around safety, security, inventory, and profitability
Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
Be results-oriented: Drive and expect a high level of performance from the team

Requirements:
A strong commitment to maintaining excellence and safety in the workplace
Passion for helping and serving others (customers and fellow team members)
Strong customer service and support focus
The ability to communicate effectively and anticipate customer needs
To provide solutions and make decisions in a fast-paced environment

Additional Information:

It's essential to note that this job posting provides only a partial overview of what it's like to work in a McDonald's restaurant.

The job entails a variety of tasks that are performed daily, and this posting may not include all of the necessary job functions.

When applying for this position, please note that you are applying to work at a restaurant that is owned and operated by an independent franchisee.

This means that the franchisee is a separate company and employer from McDonald's USA.

Any information you provide in your application will be submitted only to the independent franchisee, who is solely responsible for employment matters at the restaurant.

Please be aware that the independent franchisee alone will make all decisions regarding employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling.

By applying for a job at a franchisee-operated restaurant, you understand that the information you provide will be forwarded to the franchisee organization for processing and evaluation of your application.

Please note that McDonald's USA will not receive a copy of your employment application and will not be involved in any employment decisions regarding you, including whether you receive an interview or are hired to work for the franchisee.

If you have any questions about the franchise organization's privacy policy, please contact them directly.

Requsition ID:
PDX MC 06E7DDD7-F6E0-45D6-9AC3-AB3_11501

McDonald's Corporation and McDonald's USA, LLC (the 'Company') are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.

A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.

Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities.

Our values of quality, service, and cleanliness continue to guide us.

We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day.

We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

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