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Client Experience Specialist

3 weeks ago

Billings, Montana, United States Bonnie Dedmore - State Farm Agent Full time
As a Client Experience Specialist with Bonnie Dedmore - State Farm Agent, you will play a critical role in shaping the customer journey. Your primary responsibility will be to resolve customer inquiries, process insurance claims, and maintain accurate records of customer interactions. You will also assist clients with policy changes and updates, ensuring seamless transitions and minimal disruptions.

You will work closely with our experienced team to deliver tailored solutions that meet the unique needs of each client. To succeed in this role, you must possess strong communication and interpersonal skills, be detail-oriented, and able to multitask effectively. Previous customer service experience is preferred but not required.

We offer a competitive salary ($43,000 per year), along with a comprehensive benefits package, including 401(k), bonus based on performance, dental insurance, health insurance, paid time off, training & development, and vision insurance.