Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Mailroom Coordinator. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient processing of all mail and distribution services items.

Key Responsibilities:

• Receive, sort, and deliver mail and courier items in a timely and accurate manner.
• Verify and maintain records of incoming and outgoing shipments.
• Track and manage courier and accountable items, including FedEx, UPS, and USPS.
• Properly package, mark, and label non-hazardous and hazardous materials using courier-specific software.
• Research and route unidentified and generic mail items.
• Coordinate and transport bulk mail items.
• Receive, log, deliver, and track messenger items.
• Follow established processes and procedures to ensure compliance with client standards.
• Monitor packages for hazardous and suspicious materials.
• Respond to customer inquiries and requests in a timely and professional manner.
• Maintain accurate records of customer inquiries and fulfillment of requests.

Requirements:

• High school diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of domestic and international shipping of dangerous and non-dangerous goods, including country-specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.).

About ESFM:

ESFM is a leading provider of integrated facilities management solutions, delivering innovative and sustainable solutions to clients across various industries. Our team is dedicated to providing exceptional customer service and ensuring the highest level of quality in all aspects of our operations.