Barista - Cocoa Beanery Specialist

23 hours ago

Hershey, Pennsylvania, United States AEG Full time
About the Role

We are seeking a skilled Barista to join our team at AEG, a leading entertainment and resort company. As a Barista, you will be responsible for providing exceptional customer service and ensuring a high-quality experience for our guests.

Key Responsibilities
  • Greeting and Serving Guests
    • Welcoming and interacting with guests in a friendly and professional manner
    • Preparing and serving beverages and food items to guests
  • Cashiering and Point of Sale Operations
    • Handling cash and credit transactions accurately and efficiently
    • Operating the point of sale system to process orders and manage inventory
  • Espresso Machine Operation and Maintenance
    • Operating and maintaining the espresso machine to ensure high-quality beverages
    • Cleaning and sanitizing the machine and surrounding area
  • Menu Knowledge and Recommendations
    • Familiarity with the Cocoa Beanery menu and ability to make recommendations to guests
    • Providing information on menu items, ingredients, and preparation methods
  • Customer Service and Conflict Resolution
    • Responding to guest inquiries and resolving any issues or concerns
    • Providing excellent customer service and ensuring a positive experience for guests
  • Teamwork and Communication
    • Collaborating with colleagues to ensure seamless service and efficient operations
    • Communicating effectively with guests and team members
Requirements
  • Age Requirement
    • Must be at least 16 years of age or older
  • Language and Communication Skills
    • Ability to speak and write English clearly and effectively
  • Organizational and Time Management Skills
    • Ability to prioritize tasks and manage time effectively in a fast-paced environment
  • Physical Demands
    • Ability to stand, walk, and move around for extended periods
    • Ability to lift up to 50 pounds and perform other physical tasks as required
Working Conditions

This is a part-time position that requires flexibility and adaptability. The schedule may include evenings, weekends, and holidays. The ability to work independently and as part of a team is essential.

AEG is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment.

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