Spa Receptionist

Job Summary:

We are seeking a highly skilled and professional Spa Receptionist to join our team at Sunday River Resort. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for all spa visitors.

Key Responsibilities:

• Appointment Management: Accurately manage spa appointments, including booking, changes, charges, and cancellations.
• Guest Service: Assist clients in booking appointments and provide recommendations for services and products.
• Operational Support: Follow standard operating procedures to properly open and close the spa each day.
• Facilities Maintenance: Maintain a clean and professional work environment.
• Team Collaboration: Support service providers in ensuring guest accommodation.
• Product Knowledge: Possess knowledge about Sunday River and the surrounding area to provide accurate information and directions to guests.
• Sales and Upselling: Be well-informed about our vendors, spa menu, including seasonal offerings, and proficient in upselling to spa guests.
• Guest Communication: Handle guest questions and concerns professionally and courteously.
• Marketing and Promotion: Actively promote current retail or service promotions offered by the spa.
• Resort Awareness: Inform guests about resort-wide activities and events.
• Product Expertise: Develop expertise in product offerings to provide knowledgeable recommendations to clients.

Requirements:

• Education: High school diploma or equivalent (preferred).
• Experience: Previous experience in guest service or reception (preferred, but not required).
• Availability: Ability to work nights, weekends, and holidays.
• Technical Skills: Proficiency in computer skills, including SpaSoft, Microsoft, and Social Schedules (preferred).

Compensation and Benefits:

• Wages: Wages range from $16 to $18 per hour, depending on experience, with opportunities for professional growth and advancement.
• Team Member Perks: Free Ski Pass and access to other Boyne Resorts, Resort discounts on dining, retail, lodging, and spa, Eligibility for end-of-season loyalty bonus, Eligibility for affordable team member housing.