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Retail Service Professional

2 weeks ago


Hanford, California, United States O'Reilly Auto Parts Full time

Job Overview

O'Reilly Auto Parts is a dynamic and growth-oriented organization with a strong promote-from-within philosophy. We are committed to providing our customers with an exceptional shopping experience, and we are seeking a skilled Retail Service Specialist to join our team.

Key Responsibilities:

  • Lead store team members in providing excellent customer service to retail and professional customers
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs
  • Ensure telephone is answered according to company policy and all buy online/ship to store transfers are processed in a timely manner
  • Process special orders and outside purchases efficiently and accurately, utilizing electronic outside purchase order ledger
  • Process retail customer returns and exchanges in an efficient and friendly manner, refunds are issued accurately using the correct payment methods

Requirements:

  • Strong communication skills
  • Ability to obtain RSS Certification
  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)