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Retail Service Professional
2 weeks ago
Job Overview
O'Reilly Auto Parts is a dynamic and growth-oriented organization with a strong promote-from-within philosophy. We are committed to providing our customers with an exceptional shopping experience, and we are seeking a skilled Retail Service Specialist to join our team.
Key Responsibilities:
- Lead store team members in providing excellent customer service to retail and professional customers
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs
- Ensure telephone is answered according to company policy and all buy online/ship to store transfers are processed in a timely manner
- Process special orders and outside purchases efficiently and accurately, utilizing electronic outside purchase order ledger
- Process retail customer returns and exchanges in an efficient and friendly manner, refunds are issued accurately using the correct payment methods
Requirements:
- Strong communication skills
- Ability to obtain RSS Certification
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)