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Receptionist - Hospitality Sector

2 months ago

Lubbock, Texas, United States TAJ HOSPITALITY Full time
Job Overview

Location
TAJ Hospitality Management

Employment Type
Part Time

Educational Requirements
No formal education required

Travel Requirements
No travel necessary

Work Schedule
Day/Mid/Night shifts available

Job Category
Administrative Support

Position Summary

We are looking for dedicated candidates for the role of Guest Services Representative at TAJ Hospitality Management. This position is crucial in creating a welcoming atmosphere for our guests.

Role Description

As a Guest Services Representative, you will play a vital role in enhancing the guest experience by providing exceptional service and support. You will be the first point of contact for guests, ensuring their arrival is smooth and pleasant. Your responsibilities will include welcoming guests, managing check-ins, and processing payments efficiently. Your efforts will contribute significantly to the overall satisfaction of our guests.

Key Responsibilities

Your responsibilities will encompass, but are not limited to:
  • Facilitating the check-in process for guests, including greeting arrivals and accurately entering guest information.
  • Recognizing and welcoming loyalty program members.
  • Providing guests with information about hotel amenities and services to enhance their stay.
  • Managing reservations, including those made through third-party platforms, and recording essential details.
  • Handling incoming calls and guest requests, ensuring prompt and courteous service.
  • Overseeing the sweet shop, ensuring it is well-stocked and managing transactions.
  • Closing shifts, including cash handling and ensuring accurate financial reporting.
Qualifications

Essential Skills:
  • Ability to make informed decisions with attention to detail.
  • Excellent verbal and written communication skills.
  • Proven ability to interact effectively with guests and team members.
  • Self-motivated and capable of working independently.
  • Professional appearance and demeanor at all times.
  • Commitment to maintaining confidentiality regarding guest information.
Preferred Qualifications:

Minimum: High School Diploma or equivalent experience, with a strong focus on detail and flexibility. Basic computer skills and understanding of cash handling processes are essential. A friendly disposition and strong interpersonal skills are a must.

Preferred: 1-2 years of relevant experience, ideally within the hospitality industry.