Member Support Associate

4 weeks ago


Portsmouth, New Hampshire, United States Barton and Gray Mariners Club Full time

The Member Services Assistant position at Barton and Gray Mariners Club is a dynamic opportunity to join our team and assist our Club Members with yacht reservations, curated outing experiences, and high-touch customer service. This position is based out of Portsmouth, NH and requires a professional demeanor, ability to multitask, and excellent organizational skills.

Key Responsibilities:

  • Member communications via phone and email
  • Scheduling Member outings via proprietary Club software
  • Planning for and ensuring a pleasant, fun experience
  • Organization of catering orders with preferred vendors
  • Making restaurant and dock reservations and handling other member requests
  • Harbor destination research and updating databases
  • General administrative duties as necessary

Requirements:

  • College degree or related experience
  • Hospitality experience a plus
  • Competence in Mac applications or willingness to learn
  • Strong references

Qualifications:

  • Excellent communication and writing skills
  • Pleasant phone manner
  • Ability to work independently and within team environment
  • Excellent computer skills and effective use of CRM tools

Please submit a cover letter with your application.



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