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Lead Software Implementation Consultant

2 months ago

Logan, United States Journal Technologies Full time
Job Overview

Position Title: Senior Software Implementation Specialist

Company Overview:

At Journal Technologies, we are committed to leveraging technology to enhance the efficiency and integrity of essential societal functions, particularly within the courts and justice system. Our enterprise software solutions facilitate the administration of justice across various regions, including the United States, Canada, and Australia.

Our eSeries product suite empowers governmental bodies and their personnel to maintain critical court processes, while our research and development efforts are focused on harnessing innovative technologies to improve accessibility and operational efficiency.

With our headquarters in Los Angeles and additional offices in Logan, Utah, Melbourne, Australia, and Victoria, Canada, we are also expanding our remote workforce across North America and beyond.

Role Summary:

We are seeking a dynamic and results-driven project professional to spearhead implementation initiatives within our expanding software and services organization. The ideal candidate will possess a robust background in software deployments, encompassing requirements analysis, environment configuration, installation, customization, training, and ongoing support.

The Software Implementation Specialist (SIS) will play a pivotal role within the Litigation team, responsible for delivering contracted solutions, including reports, business rules, and software configurations. The SIS will serve as the primary liaison for clients, overseeing and executing various activities throughout the configuration process. This role demands expertise in Journal Technologies' product offerings, internal implementation methodologies, and client business operations.

Key Responsibilities:

  • Configure case management software utilizing the built-in administrative interface, including forms, searches, and workflows.
  • Develop business rules within the software using Groovy and Velocity.
  • Collect specifications and oversee data conversion processes.
  • Engage in document and report specification gathering, development, and review.
  • Provide onsite administrative and user training, along with go-live support.
  • Demonstrate fluency in Java.
  • Possess knowledge of Windows Server environments and networking.
  • Understand interfacing with REST and SOAP APIs.

Qualifications:

  • Bachelor's degree or equivalent professional experience, with a solid understanding of project management principles.
  • A minimum of 5 years of full-time professional experience with relational database querying, preferably TSQL or PL/SQL.
  • Demonstrated experience as an Implementation Specialist in a comparable environment.
  • Ability to maintain focus and manage multiple priorities effectively.
  • Familiarity with Microsoft SQL or Oracle databases, along with reporting tools such as Jasper or Crystal Reports, Microsoft SQL Reporting Services, Java, Groovy, and Velocity.
  • Exhibit strong learning agility and critical thinking capabilities.
  • Exceptional client relationship management skills.
  • Collaborative team player.
  • Recognize and escalate procedural issues as they arise.
  • Ability to learn and apply new concepts in diverse situations.
  • Proficient in current web technologies and knowledgeable about various operating systems.
  • Strong analytical and time management skills.
  • Excellent interpersonal skills.
  • Adept at multitasking with precision.
  • Willingness to travel to client locations.

Preferred Qualifications:

  • Outstanding customer service skills.
  • Industry knowledge within the legal sector.

The above statements outline the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all responsibilities; additional duties may be assigned as necessary.

Reporting Structure: Reports to the Program Manager

Location: Remote

Why Choose Journal Technologies?

  • Competitive compensation based on skills and experience.
  • Comprehensive medical, dental, and vision benefits.
  • Generous paid time off and holiday policies.
  • 401(k) retirement plans (US) and GRRSP (CDN) options.
  • Annual professional development funds of $1,500 USD per employee.
  • Access to an extensive library for personal and professional growth.
  • Flexible working hours coordinated with supervisors.
  • Remote work opportunities available.
  • Regular meetings with direct managers to discuss career growth and development.
  • Travel opportunities between Journal Technologies offices and client sites.
  • We provide meaningful technology solutions and are dedicated to investing in our talented workforce.

Equal Opportunity Employer: Employment at Journal Technologies is based solely on individual qualifications, without regard to race, ethnicity, religion, gender, sexual orientation, national origin, disability, or any other protected status in accordance with applicable laws.