Audiology Specialist

About WSAudiology:
WSAudiology stands as a premier entity in the hearing aid sector. With a workforce of 12,000 across 130 nations, we are dedicated to unlocking human potential by restoring hearing for countless individuals globally.

HearUSA's Mission:
As a vital part of the WSAudiology family, HearUSA aims to redefine hearing care and establish the highest benchmarks in contemporary hearing health. Our expansive network comprises 4,000 independent Hearing Care Professionals and over 350 centers nationwide, committed to delivering exceptional care, knowledge, and experience to every individual.

Key Responsibilities:

• Conduct thorough hearing assessments, selecting and fitting hearing aids for clients, adhering to our client-focused service model of Simply Excellent Hearing Care, achieving a minimum NPS score of 75.
• Regularly demonstrate hearing aids during annual evaluations, allowing clients to experience personalized auditory simulations.
• Analyze test outcomes alongside client needs to provide tailored recommendations that maximize client benefits.
• Perform routine follow-ups, maintenance checks, and repairs on hearing aids, while maintaining proficiency in ear impression techniques and recommending assistive listening devices.
• Embrace HearUSA's vision of Changing Lives through Simply Excellent Hearing Care, collaborating with management and team leads to implement initiatives that enhance center revenue and positively impact lives.
• Engage with the local community to foster service demand and support marketing efforts, such as outreach to healthcare providers and participation in health fairs, completing at least one community engagement or physician marketing initiative quarterly.
• Adhere to all state licensing regulations, FDA standards, WSA policies, and HearUSA Quality Practice Guidelines (QPG), ensuring compliance with HIPAA regulations through thorough documentation and client referrals.
• Participate in Continued Professional Development to enhance expertise in service delivery, from consultative counseling to the fitting and troubleshooting of advanced hearing aid technology.
• Uphold our cultural values of Collaboration, Innovation, and Impact.

Qualifications:

• Experience in a related Audiology or Hearing Aid Specialist position.
• Possession of an active state license in Audiology and/or hearing aid dispensing.
• 1-5 years of relevant experience preferred.
• Strong attention to detail with a high level of accuracy.
• Effective written communication skills.
• Experience in customer/client interactions.
• Ability to convey detailed or technical information clearly and concisely.
• Capacity to work efficiently and independently in a dynamic environment.

Career Development Opportunities:
At WSAudiology, we believe in nurturing employee growth through comprehensive support and skill enhancement opportunities. You will benefit from:

• A structured support system for your hearing center.
• A dedicated professional development team.
• Access to continuing education, LinkedIn Learning, and licensing reimbursement.
• Clear career advancement pathways, including roles such as Hearing Care Provider Team Lead or District Manager.
• Paid externships and a Hearing Instrument Specialist Trainee program.

Support from a Leader in Hearing Health:
HearUSA accepts a wide range of insurance plans, boasts extensive network coverage, and offers advanced online services and innovative technology. As part of the WSAudiology family, we leverage the expertise of over 360 hearing centers across the nation.

Benefits and Lifestyle:

• Comprehensive benefits package.
• Paid holidays and a generous PTO policy.
• 401k matching program.
• Tuition reimbursement.
• Hearing aid discounts for employees, family, and friends.
• Relocation assistance.
• Community service days and initiatives promoting diversity, equity, and inclusion.

Equal Opportunity Employer:
The Company is committed to providing equal opportunities to all employees and applicants, regardless of race, color, creed, religion, national origin, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.