Front of House Ambassador
2 weeks ago
Nusr-Et Steakhouse is a culinary empire renowned for its mastery of fine cuts and theatrical presentation. With an extensive international presence, our team offers a unique blend of exquisite flavors and impeccable service.
About the RoleThe Front of House Ambassador is responsible for supporting the seamless running of our reception department by providing exceptional customer care. This includes assisting with day-to-day tasks in a high-volume, energetic contemporary restaurant environment.
We seek an individual who is energetic, hardworking, and self-motivated. A keen interest in the hospitality industry and a love of quality service and passion for food are essential.
Key Responsibilities- CHECK-IN CUSTOMERS: Ensure seamless check-in experience for customers, matching reservations and accommodating walk-ins when possible.
- SUPPLY INFORMATION: Provide guests with information on restaurant facilities, telephones, and taxis as needed.
- Show customers to their tables and pass responsibility to floor staff.
- PASS MESSAGES: Deliver messages to diners efficiently.
- Foster a positive dining experience by working closely with restaurant staff.
- GREET CUSTOMERS: Welcome guests and address any questions or concerns.
- ALERT TEAM MEMBERS: Notify team members when tables require attention, and assist colleagues in managing their tables.
- KNOW MENU: Be familiar with menu offerings and able to make recommendations to enhance the guest experience.
- Evaluate guest satisfaction and take action to resolve any issues.
- COLLECT PAYMENTS: Process payments from tables efficiently.
- CHECK RESERVATIONS SYSTEM: Review the reservation system for VIPs and special requirements.
- PERFORM RELAY DUTIES: Assist with relay duties within the restaurant.
- ACCEPT TABLE CHANGES: Receive and act on table changes from supervisors and managers.
- PROCESS BOOKINGS: Manage new bookings, amendments, and cancellations as required.
- Maintain a clean and tidy reception area at all times.
- COMMUNICATE PROBLEMS AND IDEAS: Share concerns and suggestions for improvement with management.
- COLLABORATE WITH TEAM MEMBERS: Work effectively with coworkers to achieve common goals.
- ARRIVE ON TIME: Attend scheduled shifts punctually, adhering to company absence and lateness procedures if necessary.
- FOLLOW MANAGEMENT INSTRUCTIONS: Implement management's guidance and suggestions.
- ATTEND MEETINGS/TRAINING SESSIONS: Participate in meetings and training sessions as required by the management team.
- CLEAN TABLES: Clean tables after customers depart or as needed.
- CARRY DIRTY DISHES: Transport soiled dishes to the dishwasher for cleaning.
- ENSURE AVAILABILITY OF DINING MATERIALS: Maintain an adequate supply of clean dishes, flatware, glasses, straws, napkins, and other essentials.
- RESET TABLES: Prepare tables for the next party.
We offer a competitive salary of approximately $40,000 - $60,000 per year, depending on location and experience. Additionally, we provide:
- Daily breakfast and lunch
- Health Insurance, Vision Insurance, and Dental Insurance
- Nonexempt PTO - 40 hours accrued (based on state)
- Sick pay (based on state)
- Flexible schedule
- Employee of the month nominations
This role offers opportunities for growth and development in a dynamic, fast-paced environment. If you are passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply.
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