Call Center Operations Manager

3 weeks ago


Harahan, Louisiana, United States Directsourceweb Full time
Luxury Bath: A Leader in Acrylic Bath Remodeling

We are a rapidly growing company in the acrylic bath remodeling industry, dedicated to beautifying bathrooms across North America. Our mission is to enrich the lives of those we touch by manufacturing and installing attractive, durable, and maintenance-free bath remodeling fixtures.

About the Role

We are seeking an experienced Call Center Manager to join our team at our Harahan, Louisiana office. The ideal candidate will have a minimum of 3 years call center experience, 5 years management experience, and excellent computer and communication skills. Key responsibilities include:

  • Scheduling and confirming appointments
  • Hiring and training call center representatives
  • Teaching methodology to others to become call center representatives
  • Answering inbound calls, making outbound calls, and overcoming objections
  • Managing sales representatives' schedules through CRM
  • Achieving weekly and monthly reports and quotas
  • Negotiating lead credits from multiple lead sources

The successful candidate will be a strong leader, able to motivate and guide a team to achieve sales and customer service goals. If you have a passion for customer service and sales, and are looking for a challenging and rewarding role, we encourage you to apply.

Base salary plus bonuses. Limited positions available.



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