Relationship Banker

7 days ago

Towson, Maryland, United States First National Bank of Pennsylvania Full time
Primary Office Location:

1 Pennsylvania Avenue, Towson, Maryland

Key Responsibilities:

This role is responsible for developing proficiency in basic consumer banking transactions, account servicing, and lending. The incumbent will execute branch leads at the direction of the Manager, consistently execute customer transaction requests, and identify opportunities to convert transactions to qualified sales or referral leads.

The incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. This role may require working at various locations within the market.

Primary Responsibilities:
  1. Promote the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
  2. Make appropriate recommendations in the selling and cross-selling of Bank products and services.
  3. Identify and achieve individual weekly sales/referral goals set by the Branch Manager.
  4. Incorporate FNB digital products and services into customer interactions.
  5. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
  6. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
  7. Perform routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
  8. Perform other related duties and projects as assigned.
Requirements:

High School or GED

0 years of job-related experience

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical, and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position

Knowledge of banking policies, procedures, consumer products, and services

Sales and customer service skills

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required

Work Environment:

Frequent driving (car, van, truck)

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