Hotel Operations Manager

2 weeks ago

Woodway, Texas, United States TownePlace Suites Waco Full time
General Manager Job Description

Raines Co. - Your Future is Now

Position Summary:

TownePlace Suites Waco is seeking a dynamic General Manager to lead the team towards success. The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and developing employees, while maintaining the integrity of the hotel.

Key Responsibilities:

  • Oversee Hotel Operations: Ensure the delivery of superior guest services, the security of monies, credit card transactions, and guest information, and that established goals are achieved.
  • Food and Beverage Management: Maintain standards of operation and quality, and ensure food and beverage profit and revenue goals are achieved.
  • Housekeeping and Maintenance: Ensure compliance with quality and standards in all areas of the hotel, including appearance, cleanliness, and levels of maintenance and repair.
  • Security Function: Ensure a safe and secure environment for guests, employees, and hotel assets.
  • Sales Functions: Establish and achieve goals to meet the hotel's overall financial objectives.
  • Human Resources: Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, and compliance with policies and procedures and labor regulations.
  • Accounting and Purchasing: Implement and maintain accounting and purchasing controls and procedures.

Qualifications:

  • Minimum five years of progressive experience in hotels or related fields or a bachelor's degree and four years of related experience or an associate's degree and six years of related experience required.
  • Prior General Manager experience preferred.
  • Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred.
  • Experience with brand's PMS and Point of Sales systems preferred.
  • Proficient in Microsoft Office or similar computer applications.
  • Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.
  • Must speak English fluently.
  • Must have excellent written and oral communication skills.
  • Mathematical skills include basic math, budgeting, profit/loss concepts, percentages, and variances.

About Raines Co.

Raines Co. is a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. We maintain a family-oriented culture that believes in building relationships with our associates, partners, and within the communities where we operate.

Equal Opportunity Employer:

Raines Co. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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