Customer Experience Department Head
3 weeks ago
Salary: The estimated salary for this position is $85,000 per year, based on industry standards and location.
Job Description: As the Customer Experience Department Head, you will oversee day-to-day operations, strategic execution, and meeting or exceeding company goals. You will focus on achieving service levels, providing exceptional customer service, and ensuring the team is maximizing efficiency. Your responsibilities will include developing a deep understanding of business processes, defining team expectations and KPIs, maintaining personal accountability for team performance, and regularly reviewing call center data to make data-driven recommendations for improvement.
Required Skills and Qualifications: To succeed in this role, you will need a Bachelor's degree, 5+ years of customer service experience, and 2+ years of leadership experience. You should possess strong written and oral communication skills, be highly organized and attentive to detail, and have a well-rounded team player mentality. You must also be proficient in MS Word, MS Excel, Outlook, Internet, and T&C internal systems including Talkdesk, Zendesk, and Wage App.
Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Others: If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application.
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Customer Experience Team Lead
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