Swim School Customer Service Representative

7 days ago


Pembroke Pines, Florida, United States British Swim School Full time
About British Swim School

British Swim School is a premier swim school dedicated to teaching water safety and swimming skills to children of all ages and abilities.

We pride ourselves on providing a fun and supportive environment for our students and instructors, making it the perfect place to build a career.

Job Description:Customer Service Specialist

This role involves interacting with customers to provide and process information in response to inquiries, concerns, and requests about our services.

You will be responsible for handling customer complaints, resolving issues, and providing pricing and delivery information. Your excellent communication skills and ability to multitask will make you an asset to our team.

In addition to working directly with customers, you may also be required to come on-site periodically, respond promptly to customer inquiries, and organize workflow to meet customer timeframes.

Key Responsibilities:
  • Deal directly with customers via phone, email, or face-to-face interaction
  • Respond promptly to customer inquiries and resolve issues efficiently
  • Provide pricing and delivery information, as well as perform customer verifications
  • Set up new customer accounts, process orders, and maintain accurate records
  • Organize workflow to meet customer timeframes and direct unresolved issues to designated resources
Requirements:

To be successful in this role, you should possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should also have competent computer skills, including MS Office or equivalent.

Familiarity with administrative procedures, numeric, oral, and written language applications is also beneficial.

Benefits:

As a valued member of our team, you can expect to receive competitive compensation, opportunities for professional growth and development, and a dynamic work environment that encourages teamwork and collaboration.

Why Choose British Swim School?

We are passionate about promoting water safety and a lifelong love of the water. Our team members are committed to providing exceptional customer service and empowering others in their local community.

If you share our values and are looking for a challenging and rewarding career opportunity, apply today to join our team


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