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Customer Experience Ambassador

2 weeks ago

West Chester, Pennsylvania, United States Planet Fitness Inc. Full time
Job Summary

The Overnight Closer is responsible for handling all front desk related activities, including answering phone calls, checking members into the system, new member sign-ups, and taking prospective members on tours. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

About the Role

This role involves facilitating necessary updates to member accounts, responding to questions and concerns in a timely and professional manner, and elevating issues to Assistant Manager or Manager as needed. You will also be responsible for maintaining the neatness and cleanliness of the club, including closing shift for that business day and creating a bank deposit for the next day.

Key Requirements

* A minimum of 1 year of customer-facing experience
* Excellent communication and interpersonal skills
* Ability to multitask and prioritize tasks effectively
* Basic computer proficiency

What We Offer

* Competitive compensation package
* Opportunities for growth and development within the company
* A dynamic and supportive work environment

Our Mission

At Planet Fitness Inc., our mission is to enhance people's lives through affordable, high-quality fitness experiences. We strive to create a welcoming environment where individuals can achieve their fitness goals. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.