Resort Hospitality Support Specialist

5 days ago


Springfield, Massachusetts, United States MGM Resorts International Full time
Elevate your hospitality career at MGM Resorts International. As a Houseperson, you will be part of a dynamic team that strives to deliver exceptional experiences for our guests. Your primary responsibility will be to support Guestroom Attendants by providing them with necessary supplies and maintaining the cleanliness of common areas. You will also be responsible for restocking carts, assisting with guest room turnovers, and contributing to a positive guest experience.

The ideal candidate will possess strong problem-solving skills and the ability to work independently. They will be able to effectively communicate in English, both written and verbally, and possess excellent organizational skills. The ideal candidate must be able to function effectively under time constraints and within established deadlines, with particular attention to detail. They should also have effective listening abilities with strong judgment skills and excellent customer service skills to effectively communicate with all business contacts.

About the role:
  • Ensure assigned areas are kept clean and neat
  • Clean ash urns constantly, clean and dust lamps, mirrors, pictures, etc; mop and clean all marble or tile floors in assigned area
  • Deliver requested items, such as refrigerators, pillows, rollaways, cribs, etc., to guest rooms
  • Empty all trash and linen from the Guest Room Attendants' carts as needed
  • Maintain inventory levels, deliver supplies to assigned lockers, and stock it
  • Follow Quick Flood Response procedures, safety procedures, general clean, pull room procedures, and quarterly mattress-flipping procedure
  • Clean restrooms in assigned areas, vacuum all halls, lobbies, and edges; clean all hall railings, marks on wallpaper, stairwells, and lockers
This is a full-time position with a starting rate of $17.00 per hour.

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