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Operations Team Member

2 months ago

Fitchburg, Massachusetts, United States The Sports Facilities Companies Full time
Job Description

About the Company

The Sports Facilities Companies is a leading provider of sports, recreation, and entertainment facilities, dedicated to improving the health and economic vitality of communities. As a member of our team, you will be part of a championship-level team focused on delivering exceptional service and creating a fun, fulfilling experience for our guests.

Job Summary

We are seeking an Operations Team Member to join our team at Game On Sports & Performance Center. The successful candidate will be responsible for providing a high-quality program experience for our guests, while ensuring the smooth operation of our facilities. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Provide exceptional customer service to all guests and staff
  • Enforce facility policies and procedures
  • Assist with event setup and teardown, including converting the facility and preparing for shows or sporting events
  • Monitor play areas, including turf and courts
  • Ensure correct equipment is available for all games
  • Respond to incidents, accidents, injuries, and altercations
  • Complete and file corresponding paperwork as necessary
  • Assist with daily maintenance and upkeep of department equipment

Requirements

  • Ability to work with a wide variety of ages from preschool to adult
  • Flexible work schedule, including nights, weekends, and holidays
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and facility
  • Commitment to the safety and wellbeing of others

Working Conditions and Physical Demands

  • Must be able to lift 40-50 pounds waist high
  • Will be required to stand for extended periods of time
  • Will be required to work indoors and outdoors year-round
  • Must be able to work independently in a busy environment
  • Must comply with safety and health code standards
  • Facility has intermittent noise
  • Must wear proper uniform
  • Able to run/walk as needed

Preferred Qualifications

  • General sports knowledge
  • Able to work electric scoreboard