Site Reliability Engineer

3 days ago

San Jose, California, United States X (formerly Twitter) Full time
About the Role

We're seeking a highly skilled Site Reliability Engineer to join our Command Center Team at X (formerly Twitter). As a Site Reliability Engineer, you will play a critical role in ensuring the high availability and reliability of our services, working closely with cross-functional teams to drive significant impact across all areas of the business.

Key Responsibilities
  • Triage and Troubleshoot Complex Issues: Analyze and resolve critical system issues at massive scale, ensuring high availability and reliability of our services.
  • Continuous Improvement: Develop and implement strategies to continuously improve system performance, reliability, and resiliency. Apply techniques to detect and remediate bot and bad actor behavior. Optimize services for peak utilization and performance.
  • Software Development: Create and maintain software for load testing, failure detection, traffic management, and data analysis using Python, Go, Scala, JavaScript, and Superset.
  • Incident Management: We are the primary incident managers for the entire site. We provide clear and effective communication and lead engineering teams to mitigate impact and ensure timely resolution.
  • Enhance SLA/SLO Understanding: Continually refine service-level objectives (SLOs) across the stack, ensuring we meet/exceed our error budgets and user expectations.
  • User Experience Measurement: Implement high-fidelity metrics to more accurately measure and improve the user experience across our constantly evolving set of services.
  • Service Dependency Analysis: Use distributed tracing to understand and manage service dependencies, to facilitate debugging and to improve latencies.
  • Cross-Functional Collaboration: Work closely with various teams including Product, Infrastructure, and Safety. We leverage our lean structure to drive significant impact across all areas of the business.
Requirements
  • Highly self-motivated team player.
  • Enjoy approaching complex problems, thinking critically, and prototyping solutions in a dynamic and fast-paced environment without needing constant supervision.
  • Strong debugging, documentation and communication skills.
  • Availability for occasional travel visits to San Francisco HQ.
Qualifications
  • Bachelor's degree or above in Computer Science, Engineering, or related field.
  • 2+ years of experience in large-scale software development with a specific focus on site reliability engineering.
  • Profound understanding of computer science fundamentals, including data structures, algorithms, and concurrency principles.
  • Expertise with observability and monitoring, incident management, load testing, microservice architecture and design patterns, distributed systems, data visualization tools, and SQL-like query languages.
  • Proficiency in one or more object-oriented programming languages (e.g. Scala, Java, C++). Additional knowledge of Python or Golang will be considered a significant asset.
  • Strong knowledge of Unix/Linux system administration at scale.

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