Product Leader

4 days ago


San Antonio, Texas, United States Wells Fargo Full time
About this Role:

Wells Fargo is seeking an experienced leader to oversee a team of Product Owners and Business Analysts supporting the Contact Management environment. In this role, you will lead the team to success in designing and building solutions for customers across the enterprise.

Key Responsibilities:
  • Manage and develop a team of product professionals to plan, conduct, and direct assessment of technological solutions, strategy development, and solutions data.
  • Identify and recommend opportunities for process improvement that address long-term business strategies.
  • Identify risks associated with technological strategies and propose alternative solutions.
  • Determine appropriate strategy and actions of technology business systems team to meet highly complex deliverables.
  • Lead business and technology strategy development or design of technology processes, models, or standards.
  • Interpret and examine technical solutions for functions with high complexity.
  • Collaborate with business and technology management.
  • Interact directly with vendors and other external contacts to ensure the building of effective and influential relationships.
  • Manage allocation of people and financial resources for Technology Business Systems.
  • Assist in management of the annual budget and staffing plan.
  • Develop and guide a culture of talent development to meet business objectives and strategy.
Requirements:
  • 6+ years of Business Systems Data, Business Systems Designing, and Information Technology Consulting, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 3+ years Management experience.
Desired Qualifications:
  • 8+ years' experience leading product teams across Contact Center technologies including IVR, IVA, Intelligent routing, and proactive/predictive treatments.
  • 6+ years direct management experience.
  • Strong history of successful enhancements that have contributed to overall business efficiency and improved customer experience.
  • Demonstrated leadership of business product teams that are tightly connected to technology counterparts across highly complex platforms.
  • Experience working in an environment with a broad spectrum of stakeholders across Technology, Business operations, Legal, Compliance, Risk, and Privacy.
  • Financial Services experience.
Job Expectations:
  • 3 days per week in the office.
  • Travel up to 15% of the time.
Locations:

Charlotte, NC, Minneapolis, MN, San Antonio, TX, Dallas, TX

Pay Range:

$120,000.00 - $250,000.00

Benefits:
  • Health benefits.
  • 401(k) Plan.
  • Paid time off.
  • Disability benefits.
  • Life insurance, critical illness insurance, and accident insurance.
  • Parental leave.
  • Critical caregiving leave.
  • Discounts and savings.
  • Commuter benefits.
  • Tuition reimbursement.
  • Scholarships for dependent children.
  • Adoption reimbursement.


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