Customer Service Specialist

7 days ago


Plaistow, New Hampshire, United States Dover Saddlery Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team at Dover Saddlery as a Sales Associate Lead. In this role, you will be responsible for providing exceptional service experiences, maintaining a clean and organized sales floor, and supporting the success of our team.

Key Responsibilities:

Sales and Customer Service:

  • Answer questions and suggest promotional items to enhance the shopping experience
  • Process payments and handle customer refunds professionally

Store Operations:

  • Replenish and stock merchandise to ensure an efficient shopping experience
  • Maintain a clean and organized sales floor
Qualifications and Skills:

Requirements:

  • Able to demonstrate English language proficiency
  • Familiarity with sales principles and customer service practices
  • Solid communication and interpersonal skills
  • Ability to read, write, and effectively communicate with customers, peers, and management
  • Telephone etiquette
  • Ability to multitask while being attentive to customers
  • Ability to work as part of a team and take initiative independently
  • Able to perform physical tasks such as standing, reaching, grabbing, and moving frequently throughout the shift
  • Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service


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