Overnight Hotel Auditor
1 week ago
OBJECTIVE OF THE ROLE
Ensure accurate balancing of daily financial transactions related to guest accommodations, dining services, and event spaces. Efficiently post and reconcile charges while preparing necessary financial reports for management.
KEY RESPONSIBILITIES
- Facilitate guest check-ins and check-outs with professionalism.
- Compile daily revenue reports by auditing sales data to analyze revenue streams, guest counts, and service gratuities.
- Generate audit reports from various systems including the front office and payment processing platforms.
- Address any discrepancies and troubleshoot technical issues that arise during the shift.
- Input financial data into systems to produce daily summaries and ledgers.
- Conduct nightly reconciliations of all financial accounts, ensuring accuracy and readiness for the next day’s operations.
- Assist the Front Office Manager and Night Manager with additional tasks as needed.
- Welcome guests warmly, addressing their inquiries and providing information as required.
- Utilize computer systems to manage guest information and room assignments effectively.
- Handle guest concerns with care, escalating issues to management when necessary.
- Maintain composure during busy periods and emergency situations.
- Answer phone calls professionally, documenting guest requests and issues accurately.
- Provide guests with information about hotel services and local attractions.
- Engage with both internal and external customers, employing patience and diplomacy to resolve conflicts.
- Uphold the hotel’s reputation through professional conduct and appearance.
- Adhere to company policies, industry standards, and data protection protocols.
- Participate in mandatory meetings and training sessions as scheduled.
- Complete other related tasks and special projects as assigned.
QUALIFICATIONS
- Understanding of accounting principles, including accounts receivable and payable.
- Proficient in basic math and capable of using a 10-key calculator.
- Ability to address guest and employee issues with a positive attitude, demonstrating empathy and providing effective solutions.
- Strong communication skills, with proficiency in reading, writing, and speaking English.
- Flexibility to work various shifts, including nights, weekends, and holidays, while managing stress effectively.
- Physical ability to move throughout the front office area continuously.
- Capability to observe and respond to emergency situations.
- Proficient in using computers for data entry and information retrieval.
- Excellent telephone etiquette.
- Professional appearance and demeanor.
- High school diploma or equivalent required; prior experience in hospitality is preferred.
- Experience with cash handling is advantageous.
- Attention to detail is essential.
- Ability to consistently produce accurate work within deadlines.
- Experience with Microsoft Office, particularly Excel, is highly preferred.
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