ClubLife Ambassador

We are seeking a highly skilled and customer-focused individual to join our team as a ClubLife Concierge in San Jose, California. As a key member of our Member Experience Team, you will play a vital role in creating exceptional experiences for our club members and guests.

• Member Support: Provide exceptional service to members and guests, ensuring a warm welcome, magic moments, and fond farewells.
• Club Services: Inform members and guests of club services, features, and amenities, both in person and over the phone.
• Reservations and Scheduling: Assist members in scheduling appointments and reservations for club programs and services, adhering to club standards.
• Front Desk Operations: Maintain the lobby, front entrance, workstation, and surrounding areas clean and free of debris, ensuring supplies are stocked for members and guests.
• Concierge Services: Accommodate member and guest requests for business services, including faxing, copying, mailing, and other concierge services.
• Member Experience Initiatives: Assist with initiatives such as club newsletters, message on hold, website calendar, and other marketing collateral to promote member services.
• Guest Services: Seat guests and provide exceptional service to ensure a positive experience.

• Experience: Minimum of one year of experience in the hospitality industry or a similar role.
• Service-Oriented Mindset: Possess a service-oriented mindset and be capable of making every guest feel valued.
• Communication Skills: Strong communication skills in verbal, written, phone, text, and social media communications.
• Organizational Skills: Strong organizational skills and attention to detail.
• Technical Skills: Competent in working with multiple systems, including Microsoft Office Suite.
• Team Player: Positive attitude and willingness to work as part of a team.
• Time Management: Ability to multitask and prioritize time effectively.
• Education: High school diploma or equivalent.

Invited is an Equal Employment Opportunity Employer. We are a dynamic company in the hospitality and service industry, committed to building relationships and enriching the lives of our members, guests, and employees. We offer a comprehensive benefits package and a positive work environment.