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Front End Department Leader

2 months ago

San Diego, California, United States Kroger Full time
Job Summary

We are seeking a highly skilled and experienced Front End Department Leader to join our team at Kroger. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of associates to achieve exceptional results.

Key Responsibilities
  • Lead and Develop a High-Performing Team
    • Recruit, train, and develop a team of front-end associates to achieve sales and customer service goals.
    • Provide coaching and feedback to associates to improve performance and address areas for improvement.
  • Drive Sales Growth and Customer Satisfaction
    • Develop and implement strategies to drive sales growth and improve customer satisfaction in the front-end department.
    • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Manage Department Operations
    • Oversee the daily operations of the front-end department, including cash handling, inventory management, and customer service.
    • Ensure that all departmental procedures and policies are followed.
  • Collaborate with Store Leadership
    • Work closely with store management to achieve overall store goals and objectives.
    • Communicate regularly with store leadership to share ideas, best practices, and areas for improvement.
Requirements
  • Leadership Experience
    • Minimum 2 years of leadership experience in a retail or customer service environment.
  • Customer Service Skills
    • Excellent customer service skills, with a focus on providing exceptional service to customers.
  • Communication Skills
    • Strong communication skills, with the ability to effectively communicate with associates, customers, and store leadership.
  • Problem-Solving Skills
    • Ability to analyze problems and develop effective solutions.
Preferred Qualifications
  • Front-End Experience
    • Previous experience working in a front-end department, preferably in a retail or grocery environment.
  • Management Experience
    • Previous experience managing a team of associates, preferably in a retail or customer service environment.