Customer Service Representative

3 weeks ago


Ligonier, Pennsylvania, United States Somerset Trust CO Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Branch Banking.

About the Role

This is a full-time opportunity that involves delivering exceptional customer service, handling various customer transactions, and promoting financial products and services.

Key Responsibilities:

  • Provide personalized service to customers, ensuring their needs are met with a smile.
  • Receive and process deposits, verify checks, and cash payments after verification of signatures and customer balances.
  • Enter transactions into the computer system, issue receipts, and balance currency and coin at the end of each shift.
  • Identify opportunities to explain and promote financial products or services offered by the bank.
  • Accept loan payments and resolve customer issues promptly.
  • Support all Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) responsibilities applicable to the position.

Requirements:

  • A high school diploma or equivalent is required.
  • Strong communication and interpersonal skills, with the ability to read and interpret documents such as procedures and security protocols.
  • The ability to add, subtract, multiply, and divide in all units of measure.

Estimated Salary Range:

$40,000 - $60,000 per year, based on location and experience.

Work Environment:

The noise level in the work environment is usually moderate, making this a great opportunity for those who enjoy working in a fast-paced banking setting.



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