Senior Experience Designer

4 days ago


Chicago, Illinois, United States Capital One Full time

Capital One is seeking a UX/UI Designer to join our EPX.xd team in New York City. This role involves working closely with internal Enterprise products designed to improve associates' experience and enable them to perform their jobs more efficiently.

About the Role

We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities.

The Design team at Capital One champions a thriving environment of collaboration, authenticity, and healthy critique. If you're an innovator and storyteller who embraces experimentation, learning, and changing banking for good, we'd love to hear from you.

Key Responsibilities
  • Collaboration & Connection:
  • Collaborate with technology, product, and business teams to uncover customer and business needs, then translate them into intuitive digital experiences.
  • Participate in translating complex ideas into understandable concepts that enhance the product experience.
  • Advocate for the customer through human-centered design methods, including discovery, research, whiteboarding sessions, and user testing.
  • Champion prioritization of design-centered product enhancements grounded in research and analysis.
  • Connect with design community peers by learning, sharing, and teaching.
  • Discovery & Delivery:
  • Support early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities.
  • Demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams.
  • Participate in end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies.
  • Create process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes.
  • Design within existing - and create new - standards to contribute to our internal design system, best practices, and guidelines.

Basic Qualifications:

  • At least 4 years of experience with User Experience design.

Preferred Qualifications:

  • Experience planning and/or facilitating workshops with cross-functional teams.
  • Portfolio of work including examples of product and visual design.
  • Experience working closely with developers and system architects.
  • At least 2 years of experience with Complex Data Product Eco-Systems.
  • At least 2 years of experience with visual design.
  • At least 2 years of experience working with large Enterprise teams.
  • Experience in Service Design or using Service Design methods and processes.

This role offers a comprehensive salary range of $134,100 - $153,000 per annum, depending on location and experience. You will also have access to performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). In addition, you'll enjoy a competitive benefits package that supports your total well-being.

Eligibility for these benefits varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.



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