Customer Experience Coordinator
3 weeks ago
Job Responsibilities
The Customer Service Representative will be accountable for the following key responsibilities:
- Speaking directly with internal and external customers to collect customer information and product specifications
- Receiving and reviewing customer purchase orders, confirming order details, and processing new orders into the system
- Notifying plant personnel of special orders, maintaining clear and fluid communication throughout the process
- Routing supplies, job jackets, and materials to work areas to initiate production
- Responding to customer inquiries and complaints in a timely manner, providing excellent service and follow-up
- Prioritizing workload as necessary, selecting from several alternatives to best meet business needs
- Verifying shipping reports against packing lists and reviewing customer transaction reports
The ideal candidate will have one to two years of related experience, preferably in a manufacturing or similar environment. A background in printing or packaging is a plus. Strong analytical and problem-solving skills, combined with excellent communication and interpersonal skills, are essential for success in this role.
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