Service Representative

24 hours ago


Santa Monica, California, United States Subaru Santa Monica Full time
Overview:
LAcarGUY's Service Business Development Center (BDC) is looking for a dedicated Customer Service Representative to support our sales team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, generating leads, and driving sales revenue. If you're passionate about the automotive industry, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply.

Salary and Benefits: We offer a competitive salary of $18.00/hour, plus bonus opportunities based on performance. Our benefits package includes medical, dental, and vision plans, short and long-term disability, paid holidays and time off, paid life insurance, 401(k) retirement plan, employee assistance plan, and paid training.

Responsibilities: As a Customer Service Representative, your key responsibilities will include:
Answering inbound calls and responding to customer inquiries
Scheduling service appointments and following up with customers
Providing accurate information about our products and services
Maintaining a positive and professional attitude in all interactions
Working collaboratively with the sales team to drive sales revenue and generate leads

Qualifications: We're looking for candidates with at least one year of experience in a high-volume call center, preferably with a background in automotive dealerships or BDC operations. A passion for delivering exceptional customer experiences, strong communication skills, and the ability to work in a fast-paced environment are essential. Prior experience working with technology platforms and CRM systems is a plus.

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