Customer Service Liaison for Quality Equipment

7 days ago


Roxboro, North Carolina, United States Quality Equipment Full time
Job Description

The Customer Service Liaison will serve as the primary point of contact between our clients and the Service Department at Quality Equipment. This key role requires exceptional communication skills, organizational abilities, and a strong attention to detail.

Key Responsibilities:
  • Manage customer inquiries and work orders efficiently
  • Maintain accurate customer profiles and prepare warranty submissions in a timely manner
  • Provide assistance with equipment loading and unloading, ensuring seamless customer experiences
Requirements:
  • Basic accounting knowledge to manage financial transactions related to warranties and services
  • Proficiency in computer systems to maintain customer records and perform administrative tasks
  • A positive attitude and ability to multitask in a fast-paced environment
Benefits:
  • Competitive salary: $60,000 - $80,000 per year, depending on experience
  • Medical and dental insurance to ensure employees' well-being
  • Flexible spending account to support employees' financial needs
  • Life insurance to provide peace of mind for loved ones
  • Paid time off and holidays to balance work and personal life
  • A 401(K) program with employer match to support retirement goals
  • Company discount on products and services
Additional Benefits:
  • Paid training to enhance job skills and performance
  • Opportunities for professional and personal development to grow within the company

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