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Clinical Operations Associate
1 month ago
Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. Our mission is to provide exceptional care as we prevent illness, restore health, and provide comfort to all who entrust us with their care.
Key Position Details:
.8 FTE (64-hours per 2-week pay period)
8-hour day/evening shifts
No weekends
Benefit eligible
Job Responsibilities:
Greets and welcomes patients to Allina at in-person appointments or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and entering information into the electronic medical record.
Principle Responsibilities
Greets, welcomes, and performs the registration process with patients in person or by phone.
Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment-specific forms, and obtaining necessary and appropriate documentation.
Assists patients with telephone encounters.
Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
Directs patients to appointment or procedure.
Collects co-pays and/or remaining balances
Obtains signatures from patients as needed.
Responds to questions regarding financial assistance programs.
Performs the End of Day reconciliation process.
May participate in the prescription refill order process as appropriate and in scope for position.
Manages and organizes the patient care lobby (or lobbies) and provides other department support.
Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
Unpacks and restocks supplies, file cabinet(s), and other clinic resources such as brochures and business cards, makes copies of documents as needed.
May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages, and paging necessary parties.
Performs weekly downtime check.
Active participation in staff meetings.
Other duties as assigned.
Required Qualifications:
Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
1 year of basic computer skills.
Preferred Qualifications:
Associate's or Vocational degree.
0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel).
0 to 2 years of customer service, clerical, or other business office environment experience.
0 to 2 years of medical terminology knowledge.
Physical Demands:
Sedentary:
Lifting weight up to 10 lbs. occasionally, negligible weight frequently
