Service Advisor Team Member
3 weeks ago
Pep Boys is a leading auto repair chain that offers a wide range of services to meet the needs of its customers. As a Service Advisor Team Member, you will play a crucial role in ensuring that our customers receive exceptional service and support.
About the RoleThis is an exciting opportunity for individuals who are passionate about the automotive industry and enjoy working in a dynamic environment. As a key member of our team, you will be responsible for delivering outstanding customer experiences, engaging with customers, scheduling appointments, and selling parts and services to meet their needs.
Responsibilities- First point of contact for customers on the phone and in-store, ensuring a positive and memorable experience.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of management, assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Additional responsibilities include conducting routine express automotive services, maintaining a safe and healthy work environment, and communicating effectively with associates, management, and customers. We offer a competitive salary of $45,000 - $65,000 per year, depending on experience, and opportunities for advancement within the company.
Requirements- High school diploma or equivalent required.
- Valid driver's license.
- One year of related experience in the automotive service environment.
- Strong verbal communication skills.
- Ability to work days, nights, weekends, and holidays.
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