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Customer Service Representative

2 months ago

Atlanta Georgia, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and facilitating customer awareness and education of bank services.

Key Responsibilities
  • Engage customers in conversation to understand their banking needs and preferences
  • Process transactions accurately and efficiently
  • Provide assistance with account servicing needs
  • Facilitate customer awareness and education of bank services, including digital banking capabilities
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs
Requirements
  • High School Diploma or equivalent required
  • 6+ months of face-to-face customer service experience required
  • 1+ years of recent cash-handling experience required
  • Prior experience working in a retail banking environment preferred
  • Working knowledge of Microsoft Office preferred
  • Strong written and verbal communication skills required