Cleaning and Maintenance Assistant
3 weeks ago
UnitedService Companies is a leading provider of hospitality services, dedicated to delivering exceptional experiences for our guests. We are committed to fostering a positive and inclusive work environment, where our team members can grow and thrive.
Job Summary:We are seeking a Cleaning and Maintenance Assistant to join our team, responsible for maintaining the cleanliness and organization of guest rooms, public areas, and back-of-house spaces. This role requires a high level of attention to detail, physical stamina, and excellent communication skills.
Key Responsibilities:- Clean and prepare guest rooms, public areas, and back-of-house spaces, adhering to hotel standards.
- Respond to guest requests and concerns in a timely and professional manner.
- Maintain accurate records of guest preferences and special requests.
- Follow established cleaning procedures and protocols to ensure consistency and quality.
- Restock amenities and linens as needed, ensuring sufficient supply levels.
- Monitor and report any maintenance issues or repairs required in guest rooms and public areas.
- Collaborate with other departments, such as front desk and engineering, to resolve guest complaints and issues.
- Participate in ongoing training and development programs to improve skills and knowledge.
- Guest satisfaction scores and feedback
- Room cleanliness and organization ratings
- Timely response to guest requests and concerns
- Accurate record-keeping and data entry
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Physical ability to lift, carry, and maneuver equipment and supplies
- Knowledge of hotel operations and procedures
- High school diploma or equivalent required; prior experience in hospitality industry preferred
$16-$20 per hour, depending on experience and qualifications
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