Shift Leader

3 weeks ago

Sioux Falls, South Dakota, United States Coffee and Bagel Brands Full time

Job Summary:

The Shift Leader is a key member of the store team, responsible for leading and directing the store in partnership with the General Manager or Assistant General Manager. This role requires strong leadership and communication skills, as well as the ability to motivate and engage the team to deliver exceptional customer service and drive sales.

Key Responsibilities:

  • Lead shifts to ensure the team has a clear understanding of goals, expectations, products, cleanliness, new directives, and guest connections.
  • Demonstrate mastery of the DOING of Team Member with ease, enthusiasm, and excellence.
  • Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen.
  • Think strategically about maximizing product sales and waste management.
  • Demonstrate "total store vision" to take ownership of the look and feel of the store.
  • Knowledgeable about the deployment for the day, and the roles and responsibilities associated.
  • Consistently leverage effective communication on the floor during the shift.
  • See the needs of the team and guest and address situations before they become problematic.
  • Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks.
  • Takes ownership not only for the current shift, but also the shift that follows.
  • Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently.
  • Actively - and in the moment - coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role.
  • Trains team on role responsibilities, product knowledge, and promotional items.
  • Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders, and others as assigned.
  • Actively develops Team Members and is in conversations about career and professional growth.

Requirements:

  • At least 1 year of leadership, restaurant, retail, or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
  • Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
  • Must be at least 18 years of age.

Preferred Qualifications:

  • High school diploma or GED equivalent.
  • A valid driver's license and reliable transportation.

Physical Requirements:

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

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