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Quality Assurance Specialist

2 months ago

Rocky Mount, North Carolina, United States Food Lion Full time
PRIMARY OBJECTIVE

Ensure a clean, safe, and welcoming shopping environment for our customers by upholding standards in line with the operational manual.

Reduce inventory loss through effective implementation of standard practices.

RESPONSIBILITIES

  • Foster a culture of enthusiastic customer engagement with a focus on prompt, friendly, and precise service to enhance the shopping experience
  • Be courteous and supportive to fellow team members
  • Perform cleaning duties on nights without scheduled vendor activities
  • Conduct weekly sanitation of Produce, Market, and Deli sections
  • Organize and maintain the cleanliness of the store's mop room
  • Seek out more efficient methods to execute tasks while aiming to lower costs and enhance labor efficiency
  • Adhere to the daily QA checklist and sanitation protocols established by the company
  • Comply with current Standard Practices for the disposal of Hazardous Waste materials
  • Maintain a thorough understanding of and compliance with company policies, guidelines, and standard procedures
  • Understand and implement Food Safety and Workplace Safety regulations and practices
  • Identify and rectify any unsafe conditions that may pose risks to associates or customers
  • Report all incidents involving associates and customers following established procedures to the Manager on Duty
  • Ensure adherence to local, state, and federal regulations
  • Wear the company uniform, complete with name badge, while on duty, maintaining a neat and professional appearance in accordance with the dress code
  • Successfully complete required training modules and courses
  • Perform additional tasks as assigned
REQUIRED QUALIFICATIONS

  • High school diploma or equivalent preferred
  • Strong interpersonal, organizational, communication, and customer service abilities
  • Willingness and ability to learn various tasks and technical aspects of the role
  • Capacity to utilize technical information for problem-solving
  • Must meet minimum age criteria for specific job functions
  • Must be capable of fulfilling the physical demands of the role, with or without reasonable accommodations
PHYSICAL DEMANDS

  • Proficiency in using computers and other communication systems necessary for job functions
  • Ability to perform repetitive hand and arm movements
  • Capability to bend and lift items weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally
  • Ability to pull or push weights up to 75 lbs. occasionally
  • Stand for extended periods, with frequent short-distance walking
  • Ability to handle various substances related to cleaning and packaging materials, fresh produce, houseplants, and household cleaners
  • Use hands frequently to handle currency and operate various equipment such as cash registers and computers
  • Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
  • Meet established productivity standards for the position
  • Tolerate working in extreme temperatures for brief periods
  • Possess sufficient visual acuity to verify identification and review written documents