Financial Services Representative
2 weeks ago
At Arkansas Federal Credit Union, we're seeking talented individuals to join our team as Financial Services Representatives - Member Advocates. If you're passionate about delivering exceptional member experiences and driving financial success, we want to hear from you
Company Overview
We're the largest credit union in Arkansas, and we're committed to making a difference in the lives of our members, team members, business partners, and communities. With an open-door policy and a focus on employee engagement, we're dedicated to cultivating talent and leaders.
Salary and Benefits
We offer a competitive salary of up to $16.50 per hour, with experienced candidates able to earn even more. Plus, enjoy a range of benefits, including:
- No weekends required
- Opportunities to make a difference in the lives of our members, team, and communities
- Learning and development opportunities
- Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
- Medical, dental, vision, and life insurance
- Long- and short-term disability
- 401(k) with employer match plus additional pension plan at $0 cost to employee
- Tuition reimbursement
- 4 weeks paid time off plus 11 paid holidays in the first year
- Advancement opportunities
- Arkansas Federal Credit Union membership
Job Description
As a Financial Services Representative - Member Advocate, you'll serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Using a proven methodology, you'll engage in meaningful conversations with members to better understand their financial needs and provide the right products at the right time to help them succeed.
Responsibilities
Your key responsibilities will include:
- Building positive relationships and earning member trust to retain long-term connections
- Efficiently managing teller transactions, including deposits, withdrawals, and payments
- Responsible for understanding Arkansas Federal products and services to enhance member experience
- Referring members and non-members to Financial Service Representatives and Senior Financial Service Representatives
Required Skills and Qualifications
To succeed in this role, you'll need:
- To be friendly, conversational, and trustworthy
- To be technologically proficient
- To be passionate and sincerely concerned for others
- To have a minimum of 7 months of related customer service experience
- To be educated with at least a high school diploma or equivalent
EEO Statement
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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