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Retail Sales Associate

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Avon, Massachusetts, United States Ocean State Job Lot Full time

Job Summary:

Ocean State Job Lot is seeking a highly skilled and customer-focused Retail Sales Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a visually appealing store environment.

Key Responsibilities:

  • Customer Service: Build lasting relationships with customers by providing exceptional service through the T.R.E.A.T. model, fostering a welcoming environment.
  • Transaction Processing: Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
  • Store Maintenance: Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
  • Team Support: Train and coordinate assigned associates, manage breaks according to policy and regulations.
  • Communication: Communicate issues and improvement opportunities to store leadership.
  • Store Safety: Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
  • Damage and Return Handling: Handle daily damages and returns according to established procedures.

Requirements:

  • Experience: Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.
  • Skills: Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
  • Availability: Full-time associates in this role must have availability to work as needed by the business, including nights and weekends.
  • Age: Must be 18 years of age or older.

Work Environment:

  • Physical Demands: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
  • Physical Activities: Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis. Should be able to lift 35 lbs on a regular basis.
  • Work Schedule: Overnight and weekend assignments may be required.
  • Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.