Airside Operations Supervisor

4 days ago


Cincinnati, Ohio, United States Signature Aviation Full time
Job Overview

The Airside Experience Leader plays a pivotal role in ensuring the smooth operation of our ground support services. As a supervisor, you will oversee a team of experienced professionals responsible for providing exceptional customer service to our guests. This includes coordinating tasks, monitoring performance, and resolving any issues that may arise.

About Us
Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations globally. Our FBO network provides essential business and private aviation support services, including refueling, hangarage, maintenance, repair, and overhaul, as well as world-class amenities with exceptional customer service.

Key Responsibilities
• Monitor the performance of airside experience specialists and/or associates to ensure technical accuracy, demeanor, and adherence to company policies and procedures.
• Coordinate, assign duties, and provide shift supervision to qualified airside experience specialists and/or associates on shift.
• Provide on-the-job training and assistance to airside experience specialists and/or associates.
• Serve as a resource on all guest service matters and as an escalation point for guest inquiries.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are always met.

Qualifications
• High school diploma or general education degree (GED).
• One to two years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.
• Trained and signed off to perform specialty responsibilities and other required certifications as required by base specific operations.
• Minimum of 18 years of age.
• Ability to pass company background checks, drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must possess a valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.

Benefits
Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity, and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks

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