Senior IT Infrastructure Engineer

2 days ago

Columbus, Ohio, United States TeamLogic IT, Columbus, OH Full time
About the Role

We are seeking a highly skilled Senior IT Infrastructure Engineer to join our technical services team in Columbus, OH.

Job Summary

The ideal candidate will have a strong technical background, excellent problem-solving skills, extraordinary customer service skills, effective project management, and the ability to manage and mentor junior engineers. This role involves both hands-on technical work and some management responsibilities, ensuring the smooth operation of our clients' IT solutions.

Key Responsibilities:
  • Technical Support and Troubleshooting:
    • Provide escalated technical support for complex issues related to servers, cloud applications, Microsoft 365 products, migrations, networks, and applications.
    • Perform advanced troubleshooting and root cause analysis to resolve technical problems.
    • Implement and maintain backup and disaster recovery solutions.
    • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • System Administration:
    • Manage and monitor client IT infrastructure, including servers, networks, and storage systems.
    • Perform regular system health checks, updates, and maintenance tasks.
    • Ensure security protocols and best practices are followed to protect client data.
    • Conduct regular preventative maintenance, through managing internal team to ensure all manufacturer updates and firmware updates to 3rd party firewalls, switches, routers, access points and other peripheral devices.
    • Identifying, Detecting and developing processes to resolve recurring issues that arise because of our monitoring tools detection.
  • Project Management:
    • Lead and manage IT infrastructure projects, including upgrades, migrations, and new implementations.
    • Coordinate with clients and internal teams to ensure project goals and timelines are met.
    • Prepare project documentation and reports.
  • Team Leadership and Mentoring:
    • Mentor and provide guidance to junior engineers and support staff.
    • Conduct training sessions and knowledge-sharing activities.
    • Assist in performance evaluations and provide feedback to team members.
  • Client Relationship Management:
    • Maintain strong relationships with clients, ensuring high levels of customer satisfaction.
    • Conduct regular meetings with clients to review service performance and discuss future needs.
    • Identify opportunities for process improvements and recommend solutions to clients.
  • Documentation and Reporting:
    • Maintain accurate and up-to-date documentation of IT assets, configurations, and activities.
    • Prepare and present reports on system performance, incidents, and project progress.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 10 years of experience in IT support and system administration.
  • Strong knowledge of Microsoft Windows, and virtualization technologies.
  • Experience with network protocols and security practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Project management experience is a plus.
  • Relevant certifications (e.g., CCNA, CCNP, MCSA) are preferred.
Compensation and Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as opportunities for professional development and career growth in a collaborative and supportive work environment. Our benefits package includes comprehensive health insurance, 401(k) matching, and generous paid time off.

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