Coffee House Shift Leader

3 days ago


Columbus, Ohio, United States Crimson Cup Full time
Coffee House Shift Leader

Crimson Cup Coffee House is seeking a motivated and experienced Coffee House Shift Leader to join our team. As a Shift Leader, you will be responsible for creating an uplifting environment for employees and customers alike, while modeling, directing, and coaching teammates to achieve operational excellence, financial goals, and continuous learning and personal development.

Key Responsibilities:

  • Model and coach teammates to provide exceptional customer experiences
  • Create specialty coffee beverages to company standards
  • Ensure baristas continually create specialty coffee beverages to company standards
  • Affinity to stay on top of industry trends and product innovations
  • Execute and oversee store opening and closing tasks to company standard
  • Maintain a clean, tidy, and food-safe store environment
  • Shares coffee knowledge with customers in a way that encourages an approachable conversation about specialty coffee
  • Maintain a positive and professional environment, ability to teach and train baristas
  • Resolve customer concerns and complaints in a timely and uplifting manner
  • Support inventory management, as assigned
  • Support professional development of store team / talent plan
  • Ensure proper cash management

Requirements:

  • Minimum of two years customer service experience in hospitality or retail industries
  • Specialty coffee/tea lover with a desire to learn and expand industry knowledge
  • Solution-oriented, positive, and thrives on overcoming obstacles
  • Loves to 'Focus on Good,' isn't deterred by challenges or unexpected setbacks
  • Strong communication and interpersonal skills
  • Motivated to achieve results
  • Able to multitask with efficiency and urgency
  • Reliable transportation, punctual for all shifts and meetings
  • Ability to lift 40 pounds
  • Ability to work largely standing, moving, bending, and reaching
  • Comfortable with wearing a headset, per drive-thru operations

***Tips are a significant portion of earnings***



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