Hearing Care Specialist
4 days ago
Welcome to Sonova, a world where innovation meets passion. We are committed to delivering exceptional hearing care solutions that empower individuals to live life to the fullest.
Salary: $15.00 - $16.00 per hour + Sales Incentive Program
As a Hearing Care Coordinator at Sonova, you will play a crucial role in ensuring patients receive quality care and service. You will partner closely with our clinical staff to schedule appointments, verify insurance benefits, and provide support to referring physicians and patients.
Responsibilities:
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up appointments
- Collect patient intake forms and maintain accurate records
- Schedule and confirm patient appointments
- Process benefit checks and authorizations
- Provide first-level support to patients, answer questions, and process payments
- Process repairs under supervision of licensed professionals
- Prepare bank deposits and submit daily reports
- General sales knowledge for accessories and patient support
- Process patient orders and manage inventory
- Clean and maintain equipment
Requirements:
- High School Diploma or equivalent
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship-building skills with patients and physicians
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
We Offer:
- Medical, Dental, Vision Coverage
- 401K with Company Match
- FREE hearing aids for employees and discounts for family members
- PTO and Holiday Time
- No Nights or Weekends
- Legal Shield and Identity Theft Protection
Sonova values diversity and inclusivity in our workplace. We welcome applicants from all backgrounds and guarantee equal treatment regarding employment opportunities.
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