Banking Operations Associate
1 week ago
**Old Second Bancorp Inc. - A History of Excellence**
For over 150 years, we've put the needs of businesses and individuals in the Chicago area first.
We've grown from a single location to 50 locations, with over $6 billion dollars in assets.
Our commitment to community-driven values has fostered an environment that promotes growth and development.
Job Description
- The Senior Teller is responsible for providing exceptional customer service, processing banking transactions, balancing cash drawers, and making qualified referrals to Retail Banking.
- This role requires assisting the Teller Supervisor with compliance, customer problem resolution, and team sales goals.
Key Responsibilities
- Deliver quality customer service by greeting customers, using customer names, telephone etiquette, error resolutions, and written communications.
- Process deposits, withdrawals, payments, and orders according to established policies and procedures.
- Count, prove, and package currency, balance cash drawers, and investigate discrepancies.
- Use technology to complete customer transactions accurately and efficiently.
- Participate in sales referral activities and meet individual goals.
- Be flexible and willing to float to other branches and work dynamic schedules.
Additional Responsibilities for Senior Tellers
- Exercise authority to make check and cash disbursement decisions.
- Assist with regulatory compliance, security, and bank policies.
- Train and motivate teller staff to provide superior customer service and accuracy.
- Provide operational support, including end-of-day balancing, quarterly audits, and cash ordering.
- Maintain currency levels and order supplies for the teller area.
- Model desired customer service and sales behaviors.
Requirements
- High school diploma or equivalent and one year of related experience (banking, cash handling, customer service, and/or sales).
- Work onsite to perform responsibilities.
Competencies
- Excellent customer service and professional communication.
- Dedication to product promotion and sales referrals.
- Strong attention to detail; precision & accuracy.
- Intermediate computer skills.
- Compliance with bank rules & regulations.
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