Customer Service Representative

2 weeks ago


D'Iberville, Mississippi, United States Massage Envy Full time
Unlock Your Potential with Massage Envy

Are you passionate about helping others achieve their wellness goals? Do you have a knack for delivering exceptional customer service and building strong relationships? If so, we want to hear from you

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate. As a key member of our team, you will be responsible for promoting the value of Total Body Care, educating clients on new and expanded services, and selling the Massage Envy Wellness Program. You will also be responsible for greeting clients, scheduling services, answering phone calls, and addressing questions.

As a Sales and Service Associate, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You will be supported by a team of experienced professionals who are dedicated to delivering exceptional results and exceeding client expectations.

Key Responsibilities:
  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach


What We Offer:
  • Competitive base pay plus bonuses and commissions ($12-$16/hour)
  • Medical, Dental, and Vision plans with employer contribution
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training


Requirements:
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinkers with excellent math and computer skills and the ability to multitask
  • Supporters of total body care with a general knowledge of massage and skin care services


Are you ready to take your career to the next level and join a team that is passionate about helping others achieve their wellness goals? Apply now to become a Sales and Service Associate with Massage Envy

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