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Wireless Device Validation Specialist
1 week ago
**About ATEL**
ATEL is a leading innovator in wireless technology, providing cutting-edge solutions that empower businesses worldwide.
**Position Overview**
We are seeking a skilled Wireless Device Validation Specialist to join our team. In this role, you will play a critical part in ensuring top-notch standards and seamless integration of our 4G/5G and IoT devices with major U.S. carriers.
**Key Responsibilities**
- Technical Support & TA Process: Collaborate closely with sales and R&D teams to support technical requirements, verify bugs, and validate features, ensuring timely Technical Acceptance (TA) completion.
- Field Testing & Product Validation: Conduct rigorous device testing, log issues, and validate technical solutions per U.S. carrier standards for TA.
- Customer Interface & R&D Liaison: Provide on-site customer support, troubleshoot and replicate reported issues, and escalate verified concerns to R&D.
- Product Marketing & Documentation: Develop user guides, quick start guides, and FAQ documents to support product launches and ensure market readiness.
- Data & Device Insights: Gather and analyze feedback from customer service and field tests to inform engineering improvements and low-maintenance product launches.
**Required Skills & Qualifications**
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related field.
- Familiarity with routers, TCP/IP networks, and operating systems (Windows, Linux, iOS, Android).
- Basic coding skills and experience with technical troubleshooting.
- Knowledge of wireless network protocols (4G/5G) and carrier acceptance processes.
- Strong verbal and written communication skills with a proactive, adaptable approach.
- Proficiency in Microsoft Office Suite and experience with online collaboration tools (Zoom, Teams).
- Ability to travel up to 50% and engage in client-facing environments.
**Why Work at ATEL?**
At ATEL, we foster a collaborative environment that encourages innovation and growth. Our team members enjoy challenging projects, professional development opportunities, and a dynamic work culture.