Healthcare Engagement Specialist

1 week ago


New York, United States Upward Health Full time

About Upward Health

We are a leading provider of in-home, multidisciplinary medical care. Our team treats physical, behavioral, and social health needs, offering 24/7 whole-person care.

The ideal candidate will be a people person, comfortable communicating by phone and in person. You will have a strong interest in helping others, with past experience in sales or healthcare a plus.

As an Outreach Specialist at Upward Health, you will play a critical role in connecting patients with our services. Your goal is to inform patients about our offerings and help them get started on their journey to better health.

You will manage a caseload and utilize various strategies to connect with potential patients. Phone outreach is a key component of this role, so you should be confident and comfortable communicating over the phone. Field-based approaches may also be utilized as needed.

The Outreach Specialist reports directly to the Outreach Manager and works collaboratively with the team to achieve goals.

Key Responsibilities:

  • Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
  • Speak with patients about the role that Upward Health can play in helping them improve their health
  • Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
  • On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
  • Participate in weekly team meetings focused on ongoing education and improvement
  • Accurate and timely documentation in our company's software system

Estimated Salary Range: $55,000 - $65,000 per year, depending on experience and qualifications.



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