Front of House Cashier
1 week ago
FRONT OF HOUSE CASHIER
As a Front of House Cashier at Cafe' Lola, you will serve as a key representative of our brand. Your role is vital in shaping the customer experience through engaging face-to-face interactions that distinguish us from other establishments.
You will work under the guidance of Shift Managers and the General Manager, empowered to exceed expectations and deliver exceptional service.
Your responsibilities will include creating memorable and personalized experiences for our patrons, from their initial greeting to their farewell.
We value versatility in our team members, encouraging a collaborative spirit and a willingness to contribute to various tasks that ensure the smooth operation of our cafe. Regardless of your starting position, you will have opportunities for cross-training and may assist in different areas of our team.
KEY RESPONSIBILITIES:
- Ensure cleanliness and organization of the front line, dining area, restrooms, and outdoor spaces, including managing waste and maintaining tables and chairs.
- Acquire and maintain knowledge of our evolving menu to effectively inform guests about ingredients and options.
- Guarantee that all food items meet safety and quality standards, preventing cross-contamination.
- Demonstrate understanding of dietary restrictions and adhere to proper food handling protocols.
- Set up, maintain, and dismantle the front line and cashier stations.
- Utilize the POS system to process customer transactions efficiently.
- Welcome guests warmly, guiding them through their experience and addressing any concerns promptly.
- Maintain the cleanliness and orderliness of the cashier area and other designated spaces.
- Answer phone calls promptly and courteously.
- Follow cash handling procedures and perform shift change counts with the manager.
- Obtain food safety and alcohol service certifications as required.
QUALIFICATIONS:
- Experience in food service, hospitality, or customer relations.
- A collaborative team player with a positive attitude.
- Ability to learn quickly and adapt to new situations.
- Strong communication skills and a desire to connect with guests.
- Commitment to providing friendly and attentive service.
PHYSICAL DEMANDS:
- Capability to read and comprehend information accurately.
- Proficiency in using electronic devices, including computers and tablets.
- Able to lift up to 25-50 pounds and stand for extended periods.
- Manual dexterity for operating kitchen tools and equipment.
- Willingness to work with cleaning chemicals.
Cafe' Lola is dedicated to providing equal opportunities for all employees and applicants, without regard to any protected characteristics.
BENEFITS:
- Equity opportunities based on performance and growth potential.
- Complimentary meals and beverages during shifts.
- Generous discounts on menu items.
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